Cancellation and rescheduling policy 

By booking, you agree to all provisions outlined in this policy. 

Notice requirements: You must provide at least 24 hours advance notice to cancel and receive a refund or, subject to availability, reschedule any appointment. You can cancel or reschedule by calling or texting us at (918) 212-6237, or by sending an email to CustomerService@FoundationForgeFitness.com. 

No-show policy: A “no-show” occurs when a client fails to arrive for an appointment without prior notice. 

Appointment confirmations and reminders: Appointment confirmations and reminders may be sent via email, text, or phone as a courtesy. It is your responsibility to keep contact information up to date. Sessions are still subject to this policy even if a reminder is missed or undelivered.

Health and session preparation: Please inform us if there have been changes to your health, medications, injuries, or other relevant conditions. Arrive slightly early for your first session, and follow any pre-session instructions.

Exceptions: We understand that emergencies and unforeseeable events may occur. Class fees or session fees may be refunded in limited circumstances, such as documented illness, family emergency, or severe weather. Any exception granted does not set precedent for future appointments. 

Provider-initiated cancellation or rescheduling: If we must cancel or reschedule your session due to unforeseen circumstances, you will be notified as soon as possible, and offered the option to reschedule or receive a refund of any applicable deposit or prepayment. 

Late arrival policy: To respect other clients and keep us on schedule, please arrive promptly for your appointment. 

One-on-one sessions: If you arrive up to 15 minutes late, your service may be reduced in duration, but the full service price will still apply.

If you arrive more than 15 minutes late, your appointment may be canceled and treated as a no-show.

Classes: If you are scheduled for a class and you are late, you may join in for the remainder, or if there are open spots in later sessions of the same class, you may be able to join a later session at the instructor's discretion.